The expansion is in line with Grab’s key mission to make transportation more accessible to everyone, especially in its home-country, and continue to play a part in solving local transportation issues by offering fixed fare rides that are safe, convenient and comfortable.
“Since the introduction of GrabCar in Klang Valley as a complementary service to taxis, the service has quickly risen to be one of the preferred alternative mode of transportation. In 2016 alone, we expanded to cities such as Penang, Johor Bahru, Malacca and Kota Kinabalu. As a Malaysian homegrown company, we understand local nuances and consumer needs, therefore we are able to work alongside the government to address the transport issues in in the country,” said Sean Goh, Country Head of Grab Malaysia.
Adding to Grab’s commitment to serve the local market, the ride hailing platform was recently appointed by the Pahang state government as one of the official partners for Visit Pahang 2017. “We are honoured with the appointment and the opportunity to serve the tourism industry in the state. With a strong presence in six countries regionally and 36 million downloads, we are certainly poised to be the ride of choice for locals and regional travellers,” shared Goh.
Commitment to Improving Safety and the Ride Experience
The GrabCar service in the new cities will continue to leverage on the same safety aspects, including all the newly introduced features.
Stringent background checks: GrabCar drivers are required to go through stringent background checks and also training with a strict code of conduct to comply with.
Customer service and emergency hotline: Both passengers and drivers can contact the 24-7 customer hotline and exclusively for drivers, and use the PDRM button that connects them to the nearest police department in case of emergencies.
Share-My-Ride: Passengers can share their ride with their friends and family so they can keep track of their journey in real-time.
Insurance Policy: Both passengers and drivers are covered by a Group Accident Insurance that allows claims person up to USD10K per person from the Great American Insurance Company.
Dual Payment Option: Customers can opt to pay via cash or use GrabPay for cashless payments, therefore expanding their convenience without having to fumble for cash or wait for change.
Fixed Fare Rides: Passengers can know their fare upfront and not worry about price fluctuation especially when travelling through traffic jams.
GrabChat: An in-app chat feature that allows both drivers and passengers to communicate efficiently for free without having to leave the app.
GrabRewards: Passengers can earn points and exchange it for exclusive discounts and promotions, so in essence, the more passengers ride, the more rewards they can collect.
Job Opportunities and Additional Income
With the presence of GrabCar in these cities, this also means that the locals have opportunities to consider GrabCar as a viable source of income. Grab has various types of incentives and bonus packages for drivers who drive various hours. He also went on to share that Grab has recently introduced reward schemes to remunerate top performing drivers, such as the Grab’s Ambassador Programme.
Attributing Grab’s success to its extensive fleet of drivers who have helped grow its ride services. “We would not be where we are today without the support of our Driver-Partners who have been consistently out-serving our passengers. We are constantly iterating our rewards schemes and are also in discussions with partners to see how we can help alleviate their daily cost of driving,” elaborate Goh.
He went on to add that they are still on a lookout for drivers. “We welcome all who are interested to help us expand our network of drivers, in fact these cities are just the beginning of our plan to extend our services to other parts of Malaysia!” said Grab Malaysia’s country head.
For those who are interested to be drivers, can log on to my.grabcar.com/signup for more details.
Celebrate with HIGRAB5
To mark the expansion to the new cities, Grab is launching an exclusive promotion in the new cities. Beginning from March 15 to 31, 2017, passengers can book a GrabCar ride and opt to pay either via cash or credit/debit card, with the promo code HIGRAB5 to enjoy RM5 off x 10 rides.
So whether it is to get your dose of local delicacies like Keropok Lekor at Pak Soh Corner, or the famous Funny Mountain Tau Foo Far in Ipoh, or indulge in your adventurous side and visit Gunung Angsi or enjoy a relaxing holiday by the beach in Port Dickson, or visiting the Cat Museum in Kuching, Grab has got you covered with the HIGRAB5 promo!
To start using Grab, passengers can:
1. Go to either the Google Playstore or Apple Appstore and download the Grab App.
2. Register your debit**/credit card as a payment option in GrabPay for greater convenience.
3. Key-in the respective pick-up and drop-off locations and also promo code.
4. Click Book.
For more details about GrabCar and the HIGRAB5 promotion, please click http://grb.to/HIGRAB5
* Terms and conditions apply.
** If you are using a debit card, please do not forget to call your bank to authorise your transaction!