Skip to main content

Knowledge of Design Week 2021 Presents ‘Reimagining Service Economy’

 Knowledge of Design Week (KODW), organised by Hong Kong Design Centre (HKDC), co-organised by Hong Kong Design Institute (HKDI) and School of Design, the Hong Kong Polytechnic University (PolyU), together with Create Hong Kong (CreateHK) of the Government of the Hong Kong Special Administrative Region (HKSAR Government) as the Lead Sponsor, will bring together some 40 entrepreneurs, field experts, and leading creatives across the sectors of hospitality, healthcare, e-commerce, and digital solutions as speakers to explore the post-pandemic future of the service economy with a global audience from 21 to 25 June.


Free for live attendance from around the world, KODW’s hybrid edition will be broadcast live on ViuTV for the first time, as well as online and on social media platforms to provide complete access to viewers all over the world. The simulcast will feature three languages of simultaneous interpretation in English, Cantonese, and Putonghua.


Charting a purposeful path to the world’s next normal demands human centricity and empathy – along with a creative, can-do mindset, and collaborations across disciplines to solve the complex issues faced by a world upended by the pandemic. Under the theme “Reimagining Service Economy,” industry leaders and experts across sectors will come together to discuss various themes related to human-centric design, the customer experience, and identifying effective and intuitive business solutions.


Forum: Global Conversation on Hospitality (23 June 2021, 8:55-10pm HKT) – Live on TV, online and on social media platforms

From world-renowned legendary hotelier to unique interior designer to hospitality visionaries, adventurers from these industry representatives will share with us the core essentials of a good design in hospitality now and beyond. Let us walkthrough their design journey and find out about the visions behind. With a little imagination, the sky's the limit. The forum features renowned hoteliers and designer, including:


Adrian Zecha, renowned hotelier and founder of hotel brands including Aman, Azerai, and Azumi

Joyce Wang, Founder & Principal of Joyce Wang Studio 

Keith Yates, Partnership Chair of Yates and Partners

Ron Swidler, Chief Innovation Officer of The Gettys Group Companies


From redefining experiential hospitality and crafting digital comforts, to embracing a transformed retail landscape and building a more inclusive and equitable future for all in ageing societies, KODW 2021’s “Reimagining Service Economy” aims to challenge traditional ways of thinking and bring forth the strategic value of service and human-centred design. The forum explores how cultures, trends, social commerce and new technologies like AI and data-driven applications are disrupting businesses and creating opportunities for user experiences across a wide range of businesses and organisations. Speakers will also share their journey of co-design, and how it leads to a brighter, more inclusive future.


Other highly sought-after panel of speakers include:


Reinier de Graaf, Partner of OMA

Sean Carney, Chief Design Officer & Head of Healthcare Transformation Services of Royal Philips

Eric Gnock Fah, COO &Co-Founder of Klook Travel

Lofai Lo, Director & General Manager of ViuTV

Prof. Jeremy Myerson, Helen Hamlyn Chair of Design of The Helen Hamlyn Centre for Design at the Royal College of Art

Clive Grinyer, Head of Service Design at the Royal College of Art

Rama Gheerawo, Director of The Helen Hamlyn Centre for Design at the Royal College of Art

Ren Yee, Head of Innovation Strategy & Forecasting of UNStudio

Yat Siu, Co-founder & Chairman of Animoca Brands 

Tim Stock, Co-founder & Managing Partner of scenarioDNA

and more


Join KODW 2021 and discover how a new approach to service design will shape the future of retail, hospitality, smart living, ageing well, and health & wellbeing.


Register for free access to the live forum sessions and sign up for the hybrid workshops at Early bird discount for workshops (40% discount) and 50% discount for BODW 2020 full pass and premium pass holders are available until 11 June 2021.