In fact, according to Kantar TNS's latest results, Grab’s services are used most often by 65% of consumers surveyed in Malaysia, compared to other ride-hailing applications with only 35% of consumers using them more often. Whilst, data from App Annie, the world’s leading app analytics provider and third party app market data tool, indicates that Grab is the highest downloaded ride hailing app in Malaysia.
With this in mind, it is even more imperative for Grab to keep improving our services / features and the level of our service. It’s clearly not just about providing a safe and affordable ride, but affecting a positive change in our communities. And this is visible in the various latest developments we have rolled out (such as GrabChat, Telematics and GrabRewards) and the many programmes we run behind the scenes to upskill and train our driver-partners to improve the service level many of our dedicated and hardworking partners provide.
These range from basic and customised classroom training to sharing useful information that will enhance their service and their general well-being.
Hence, today, we are excited to share with you two new initiatives we have recently shared with our partners to help push the levels of their service further.
1. Emergency Guide
Our drivers spend a significant amount of time in their cars. Hence, it's important for them to understand the basic dos and don'ts to provide safe, dependable rides on the Grab platform. Therefore, with the support of the Fire and Safety Rescue Department of Malaysia (BOMBA), we have provided a handy guideline so that Grab drivers are better prepared to handle common emergencies and take the appropriate steps to ensure their personal safety as well as the welfare of their passengers.
2. Extra care for passengers with special needs.
As Grab continues to grow in Malaysia, our passenger base has expanded to include passengers who require a little bit more care than others. In addition, seeing our role as the Official Ride Hailing Partner for the 29th SEA Games and the currently on-going 9th ASEAN Para games, it was even more timely for us to share new developments which address senior passengers and those with special accessibility needs. With the assistance of the Malaysian Confederation of the Disabled, we were able to put together some basic tips to help our driver-partners provide assistance to their passengers. By providing videos and trainings to our drivers, we hope to take the first step in providing a safe and convenient ride for our accessibility needs passengers.